TERMS OF SERVICE

Welcome to The Real Macaw Pet Shop! We are dedicated to providing you with the best pet supplies and ensuring a seamless shopping experience. Before using our website and making a purchase, please take a moment to review our Terms of Service.

By accessing or using our website, you agree to comply with and be bound by the following terms and conditions:

1. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of The Real Macaw Pet Shop and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any of our content without prior written consent.

2. Product Information

We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee the completeness or accuracy of the information, including product descriptions, pricing, availability, and specifications. It is your responsibility to ensure that the products meet your specific requirements before making a purchase.

3. Ordering and Payment

When placing an order through our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

We accept various payment methods, including credit cards and online payment platforms. By providing your payment information, you authorize us to charge the specified amount for your order.

4. Shipping and Delivery

We strive to process and ship orders in a timely manner. However, we cannot guarantee specific delivery dates or times. Any estimated delivery dates provided are for informational purposes only and are subject to change.

Shipping costs and delivery options will be displayed during the checkout process. Additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the buyer.

5. Returns and Refunds

If you are not satisfied with your purchase, please contact our customer service team within 14 days of receiving the product. We will provide instructions for returning the item and, upon receipt and inspection, issue a refund or store credit, excluding any shipping fees.

Please note that certain products, such as perishable items or personalized items, may not be eligible for return or refund. For hygiene reasons, we cannot accept returns of opened or used pet food, treats, or grooming products.

6. Privacy and Security

We take your privacy and the security of your personal information seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

7. Limitation of Liability

In no event shall The Real Macaw Pet Shop be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the products purchased from us.

These Terms of Service constitute the entire agreement between you and The Real Macaw Pet Shop regarding your use of our website and supersede any prior agreements or understandings.

If you have any questions or concerns about our Terms of Service, please contact our customer service team for assistance.