SHIPPING & RETURNS

At The Real Macaw Pet Shop, we strive to provide the best shopping experience for our customers. That's why we have a clear and transparent shipping and return policy in place. Read on to learn more about how we handle shipping and returns.

Shipping

We offer fast and reliable shipping options to ensure that your order reaches you in a timely manner. Our dedicated team works hard to process and ship your order as quickly as possible.

Here are some key points about our shipping policy:

  • We offer domestic shipping.
  • Shipping rates are calculated based on the weight and destination of your order.
  • We partner with trusted shipping carriers to ensure safe and secure delivery.
  • Once your order is shipped, you will receive a tracking number to monitor the progress of your package.

Please note that shipping times may vary depending on your location and the shipping method selected. We strive to provide accurate estimated delivery dates, but unforeseen circumstances may affect the actual delivery time.

Returns

We want you to be completely satisfied with your purchase from The Real Macaw Petshop. If for any reason you are not happy with your order, we offer a hassle-free return policy.

Here are the key points about our return policy:

  • You can return any unused and unopened item within 10 days of purchase.
  • Returns are accepted for a full refund or store credit.
  • Items must be in their original packaging and in resalable condition.
  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.
  • Please contact our customer support team to initiate a return and receive further instructions.

Once we receive your returned item, we will process the refund or issue store credit within a reasonable timeframe.

Please note that certain items, such as personalized or perishable products, may not be eligible for return. Additionally, any items that have been used or damaged by the customer are not eligible for return.

If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is a positive one.

Welcome to The Real Macaw Pet Shop

Your Trusted Companion in Pet Care. At The Real Macaw, we believe that pets are more than just animals; they are cherished members of our families. Founded with a passion for animal welfare and a commitment to providing top-quality products and services, our online pet store is dedicated to enriching the lives of both pets and their owners.

Our Mission

Our mission is clear: to promote the health, happiness, and well-being of pets through exceptional products and personalized service. We strive to foster a community where pet owners can find reliable advice, support, and resources to ensure their furry friends lead fulfilling lives. 

What Sets Us Apart

  • Premium Quality: We handpick each product, ensuring they meet the highest standards of quality, safety, and efficacy. We offer only the best for your pets. 
  • Expert Guidance: Our team of knowledgeable pet care specialists is here to assist you every step of the way. Whether you have questions about nutrition, behavior, or training, we're here to provide expert advice and guidance tailored to your pet's specific needs. 
  • Convenience: With our user-friendly online platform, shopping for your pet has never been easier. Browse our extensive catalog, place orders with ease, and enjoy delivery right to your doorstep.

Get In Touch

Whether you're a seasoned pet parent or a first-time pet owner, we invite you to explore our online store, connect with our passionate team, and discover why we're the preferred destination for pet lovers everywhere. Thank you for choosing The Real Macaw Pet Shop - where every pet is treated like family.